CODIPRO and DCInnovation Launch a State-of-the-Art Generative AI-based Chat Assistant to Enhance the Customer Experience.


CODIPRO, a leader in the production of articulated lifting rings, in collaboration with DCInnovation, a pioneer in automating repetitive interactions through generative AI, is proud to announce the launch of its new Chat Assistant.

This innovative development represents a significant advancement in CODIPRO’s commitment to continuously improving the customer experience.

The Chat Assistant, available on CODIPRO’s website, is designed to provide real-time responses, processing and understanding CODIPRO-specific information to engage users in natural and personalized dialogues. This technology goes beyond merely answering questions; it ensures dynamic and responsive interactions, optimizing customer satisfaction.

Time-Saving Technology

The integration of the Chat Assistant translates into substantial time savings for CODIPRO’s clients and teams. By automating responses to common queries, staff can focus on more strategic tasks, thereby increasing the overall efficiency of the company.

Strategic Partnership with DCInnovation

The development of this technology has been made possible thanks to the expertise of DCInnovation in generative AI. “This partnership with DCInnovation has not only enhanced our innovation capability but also ensured the secure storage of data on a European cloud, providing optimal information protection,” says Anne-Lise Jonkeau, Sales Support at CODIPRO. For more information on DCInnovation and its services, visit

Towards Increase Automation

This Chat Assistant is the first in a series of innovations that CODIPRO plans to make its services more accessible and efficient. “We are committed to transforming customer service through technology, optimizing every interaction for our customers’ convenience,” adds Anne-Lise Jonkeau.

CODIPRO invites its clients to test the new generative AI-based Chat Assistant to see for themselves how this technology transforms customer interaction. Feedback on this new feature is highly encouraged and can be shared directly on CODIPRO’s website.

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